Politica dei rimborsi / Criteri di rimborso

RETURNS
If you have ordered the wrong size, decided the items do not fit you perfectly or wish to return/exchange it for any other reason we are ready for you to do so within 14 days of delivery. We are not able to accept returned/exchanged items that are soiled or dirty or have been worn or washed. All the garments have to be in their original packaging and have original label on them. We do not accept returns with removed labels.
All return and exchange shipment costs will be at the customer's expense. If you wish to return your order you may send us an email ([email protected]) or simply return to the address below:
PICKY MOUSE
Indre Sablovskiene
Feldhofstrasse 2
8706 Meilen
Switzerland

The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received. We recommend you get a proof of posting. Original shipping costs are non-refundable.

REFUNDS
Refunds are processed instantly. If the PayPal payment was funded by credit card the money will go back to the card and depending on the card issuer it may take up to four days before it shows on the customer’s credit card statement. Refunds of transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account. The refund will exclude shipping costs, with the exception of faulty items.

TAXES AND DUTIES
For delivery to European Union countries prices already include VAT. Taxes and duties are included in the price shown at the checkout.
Deliveries to countries outside the European Union may be subject to VAT, import duties and/or taxes. Price displayed at checkout are exclusive of all taxes and duties.